Sonesta Cusco in Cusco

, 18/12/2024

Stuff at the hotel is very friendly and really trying to help! I had a stomach pain, and they remembered coming to check on me, and sending me gingers(I requested) etc.

Also love their breakfast buffet, lots of good options!

The location's great too, it's not in the old town, so not that noisy. Only takes 20 mins to get to the main plaza, safe & walkable.

Answer from the hotel Dear XuanziThanks for sharing your experience! It fills us with joy to know that our staff was able to assist you in a difficult time and that you felt cared for and cared for. It is our commitment to provide the best service to make you feel at home. We are glad that you enjoyed our buffet breakfast with its many options, as well as our quiet and safe location, ideal for exploring the city on foot. We hope to have the opportunity to welcome you again and continue to exceed your expectations. Thank you for choosing us! Kind regardsIvan PerezManager

Australia, 18/12/2024

Good: Clean, nice and comfortable setting. Good facilities. Oxygen and emergency equipments available at no extra cost. Staffs are nice and helpful. Good Varieties for breakfast and dinner. Rooms are big too. We really enjoy the stays in Sonesta.

Bad: Nil

Answer from the hotel Dear Kwok Ying
Thank you very much for your comment! We are glad to know that you enjoyed the cleanliness, comfort and pleasant facilities of our hotel. We're proud to offer services like oxygen and emergency equipment for your peace of mind, plus a team always ready to help. It's great to know that you enjoyed the breakfast and dinner options and that the spacious rooms contributed to your comfort. We look forward to welcoming you back to Sonesta!
Kind regards
Ivan Perez
Manager