Sonesta Hotel Cusco in Cusco

, 04/07/2020

Great hotel with exceptional service.
Every single staff member was friendly, professional and provided the best service.
The breakfast was outstanding with a variety every day, the food we ordered from the restaurant was delicious and delivered in a timely manner.
I definitely will come back. I loved it

Respuesta del hotel: Dear guest,

We are totally grateful for your excellent comments. In our Hotel, we are fully trained for these new times and of course, delighted to provide the best service to our guests.
It will always be a pleasure for us to receive you at our facilities.
We hope to see you again very soon.

Our best regards,

Gustavo Parada
Manager

Willoughby, Ohio, 13/04/2020

This hotel was part of the tour package lodging and we were to stay there before going onto to our trip to visit Machu Picchu. Unfortunately before going to that hisorical site we were under lock down by the Peruvian Government due to Coronavirus. We were very lucky to be a guest at this hotel. They provided us with a balcony room and brought up chairs and a small table for the balcony. No request was too small and always met with a warm and cheerful smile. The cost of the lodging was very resonable and included a very nice breakfast for two. They hosted a special lunch for under 10 dollars US that included an selection of 4 or more apptizers, a selection of 4 - 5 entrees (Steak, Fish, Chicken, Pork and Vegiterian) and a dessert.

They advised us when we had to go out for pharamcy, bank or market as to what to bring and wear (masks & gloves) and a hand basket. They did their best to make us comfortable.

We would definately request to go back there if we again visit Cusco.

Respuesta del hotel: Dear guest,

Your comments are very valuable to us. We sincerely hope that you are very well at this time and with your family.
We will continue to reinvent ourselves to provide you with the best service, so we hope that there is always a new opportunity for a next visit.

Thank you very much for your preference, we will always be attentive to your future requests.

Regards,

Gustavo Parada
Manager

, 05/04/2020

When we arrived at Cusco, we were stuck in Cusco because of the state of emergency in Peru. We appreciated that Sonesta Hotel allowed us to stay there during 14-day quarantine. They provided all we needed, specially meals and water. All staff is nice and helpful. They cleaned up the room every day. The speed of WiFi is fast. There is a market near hotel. It is very convenient place.

Respuesta del hotel: Dear guest,

Your kind comments are gratifying, we are glad to know that you are already at home and with your family.
We wish soon to be part of incredible stories again, here they will always have a home.

Receive a cordial greeting.

Gustavo Parada
Manager