GHL Collection Armería Real Hotel in Cartagena

, 03/04/2025

The hotel was in a great location. Very close to all the main walled city monents. The room was pretty descent as we had the duplex. The bad...i tried booking the hotel shuttle from the airport..i called and emailed several.times....no anwser..i sent a message in instagram...i got a generic reply...with no anwsers back once again....proba ly. Etywr anyway we took a cap 5 people with luggage for 10 us....also by the upstairs pool there is a bar....prices are very high....ice cream for kids was 40 pesos....and the convenience store bu the hotel.sells.them.for 4!!!! Drinks were around 40 each....nars by the hotel had 2 for 20!!!! Obviously the hotel.doeant want to make.more money...people were sneaking their own alcohol...ot going out.

Answer from the hotel Dear Guest,Thank you for taking the time to share your experience with us. We are glad to know that you enjoyed the hotel's location and that the duplex room met your expectations. We are delighted that you were able to make the most of your visit to the walled city.We sincerely apologize for the inconvenience you experienced while trying to arrange transportation from the airport. These types of situations do not reflect the level of customer service we strive to provide, and we will take steps to improve communication across all our channels.We also noted your comments regarding the poolside bar prices. We understand that it can be frustrating to see differences with other nearby establishments, and we greatly value these types of comments, as they help us evaluate our value proposition and services.We look forward to the opportunity to welcome you again and offer you an even more satisfying experience.Sincerely,FLOR ISABEL VEGA ZAFRANÉ,General Manager

Ireland, 02/04/2025

Good: Rooftop pool and relaxing area are brilliant. Location in Getsemeni is great - close to the action but not disrupted by it. Internal courtyard is like an oasis.

Bad: Traffic noise can disrupt you if you are a light sleeper

Answer from the hotel Dear Peter,
Thank you very much for your comment! We are so glad you enjoyed the rooftop pool and terrace area; they are spaces for all our guests to enjoy! We are glad you found the Getsemaní location perfect, close to everything yet very quiet. We took your comment about the traffic noise into account; we are always looking to improve so everyone can rest. We hope to welcome you back soon so you can enjoy everything we offer. Thank you for your trust in us!
Sincerely,
FLOR ISABEL VEGA ZAFRANE.
General Manager.