GHL Collection Armería Real Hotel in Cartagena

Switzerland, 29/12/2020

Good: The staffs were amazing and hospitable. The breakfast was good 👍 and they observed social distancing which was very good. The location of the pool is splendid even though it's a small it goes very well with the hot climate.

Bad: We were a bit disappointed 🙁 with my lunch. The price of the food and the portion served to us was not a value for money.

Answer from the hotel Dear Tatjana,
We are very happy to read your comment and to see such an excellent rating that you give us and share with all the Booking.com users. We are happy to know that every detail during your stay was to your complete satisfaction. I will share your review with all the staff who will surely also be happy to know that they made you take fond memories.
We apologize if perhaps our food and beverage service did not meet your expectations, we will review with our Executive Chef what happened and we will take corrections.
We hope to see you soon, in this his house in the Corralito de Piedra.
Cordially
Flor Isabel Vega Zafrané
General Manager

United States of America, 25/12/2020

Good: Staff went out of their way to make our stay the most pleasant experience.

Bad: Some small details need a bit of maintenance but I guess nothing is perfect. It’s still a very good value and quality.

Answer from the hotel Dear Mr. Jorge,
We are very happy to read your comment and to see such an excellent rating that you give us and share with all the Booking.com users. We are happy to know that every detail during your stay was to your complete satisfaction. I will share your review with all the staff who will surely also be happy to know that they made you take fond memories.
We hope to see you soon, in this your home in Corralito de Piedra.
Cordially
Flor Isabel Vega Zafrané
General Manager