Sonesta Hotel Cartagena in Cartagena

, 05/03/2020

I spent a week at the Sonesta Cartagena,
the hotel is nice , clean, the staff is both friendly and helpful, the rooms are confortable, and well equiped.
The only problem with some of them, they only have a very small wardrobe, and the safe deposit is occuping some of the little space available.
Another downside is the location, it is the last of a line of new condos and hotels on the Av. Morros in Boquilla, and it is one of the farer from the Old City which is at a 20 " drive.
Nevertheless it is still a good option.

Answer from the hotel Dear Serge.

Have a big greeting on behalf of all the staff of Sonesta Hotel Cartagena.

Your comments are of great importance for the permanent improvement of our service, that is why we want to thank you for taking a few minutes of your valuable time to evaluate your stay at our hotel. On the other hand we apologies for the inconvenience presented during your staying, we will keep it in mind so we can improve.

Thank you for your preference and we hope to have your valuable presence again.

Best regards,

Alejandro Sanchez
General Manager.

, 30/01/2020

There's a whole other Cartagena that's booming with renovation a new construction. The beaches are cleaner the water more enjoyable and almost no pesky vendors standing over your perfect view. This hotel goes the extra mile to accommodate. Prices incredible reasonable, wide variety on the breakfast buffet, three pools and obviously beach access. The decor is minimalistic which works for a beach front resort. If you like amenities and prompt attention and servitude I don't think that you will be disappointed.

Answer from the hotel Dear Joseph M Dossi.

Have a big greeting on behalf of all the staff of Sonesta Hotel Cartagena.

Thank you very much for giving us your opinion about our Hotel, it is really pleasant to know that we exeeded your expectations.

Thank you for your preference and we hope to have your valuable presence again.

Best regards,

Alejandro Sanchez
General Manager.