Sonesta Hotel Cartagena in Cartagena

, 20/06/2022

Excellent place, it's big, comfortable, food is good, the service is really flowless and the rooms are excellent, the bad thing is that food in rooms are expensive.

Answer from the hotel Dear Deiv jestorn, receive a warm greeting.

We are pleased to receive the evaluation of your experience with us, as we strive everday to meet the expectations of our guests and make their visit a memorable one.

Hoping you come back soon.

Best regards,
Alejandro Sánchez
General Manager
Sonesta Hotel Cartagena

, 13/06/2022

The property itself it's nice. Apparently in a good area of the city based on the other buildings.
The beach is really far ( more than 1 block) and you have to walk out of the resort, through a low income neighborhood. It might not be safe, because they warning you to avoid walking in that direction.
Overall the place it's nice. However, need improvement. The canopi outside of the restaurant it's extremely hot, and could have some fans or a mist/fan.

Answer from the hotel Dear MARIO, receive a cordial greeting.

Thank you for your visit, and for your complete and important comments for us.

We regret not having met your expectations 100%. We will review each of the improvement points to take corrective measures, you are a fundamental part for our constant improvement.

We invite you to give us the opportunity to receive it on your next trips to offer you a better experience as you deserve and expect it..

Best regards,
Alejandro Sánchez
General Manager
Sonesta Hotel Cartagena

Southfield, Michigan, 10/06/2022

My 4 day stay at Sonestra hotel cartegen was basic however, the breakfast was good many food varieties and fresh fruits daily.
I was not pleased with having to shower in cold to cool water everyday. I should not have to run shower water 10 to 15 minutes just to get in with some comfort.
I rate the male waiters who work in the hotel resturant a 10 ! Alonzo, Deyner, Welmer, Jose, German. These young men know good customer relations. Very personable in relating to me during my stay.
TV was aweful. No television for 2 whole days even after I reported it to desk clerks. But like magic Jose came up,
troubleshooted and got it back on track.
Professor Elizabeth Shaifer MSN, ED, RN
Michigan USA

Answer from the hotel Dear elizabethsR3207SO, receive a warm greeting.

We have received your feedback with gratitude. It is important to us that you participate in the improvement of our standards, highlighting our strengths and points of improvement, in order to provide our guests with a better experience every day.

We hope you come back to visit us very soon.

Best regards,
Alejandro Sánchez
General Manager
Sonesta Hotel Cartagena