Hotel Geotel Antofagasta in Antofagasta

, 16/05/2025

My girlfriend liked it so much we stayed a second night! It was a great location, I dipped into the ocean for a few minutes. The service from the front desk met our needs & they worked hard to make things right with our benefits from hotels.com. The only problem we had was with the gate to the beach, there were no instructions on how to operate it, so when we closed it behind us, other guests were stuck walking around the property to get back in. Then we saw later from our balcony another guest couldn’t operate it to get out to the beach. Aside from that, the hotel, breakfast buffet, bed, shower, etc was a 10/10!

Answer from the hotel Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that you enjoyed your stay so much that you decided to extend it for an extra night. Feedback like yours is incredibly rewarding for our entire team, especially knowing that our front desk service and overall facilities met your expectations.

We sincerely apologize for the inconvenience you encountered with the gate to the beach. We appreciate you bringing this to our attention, as it helps us improve. We are already taking steps to ensure clearer instructions are in place so all our guests can access the beach easily and without confusion.

We look forward to welcoming you back soon and being part of more great memories in the future.

Warm regards,
Zulay Jiménez
General Manager
Geotel Antofagasta

Mexico, 09/05/2025

Good: Wonderful sea view (at the 5th floor). Great service for good price! the staff was very useful and gentle. Extremely cleaned. Many options for breakfast.

Answer from the hotel Dear Azzurra,
Thank you very much for sharing your experience at Geotel Antofagasta. We are delighted to hear that you enjoyed the wonderful sea view, found our service helpful and courteous, and appreciated the cleanliness and variety at breakfast. Your kind words motivate us to continue providing the best for our guests.
We look forward to welcoming you again soon.
Sincerely,
Zulay Jiménez
General Manager
Geotel Antofagasta

, 01/05/2025

Only problem is that there was a little confusion with the 10 USD food & drink credit. When they went to apply it, they changed it to a 10% discount instead. Other than that, the food is good, the breakfast buffet is very substantial, the coffee is convenient & pretty good as well. Lots of little offerings throughout.

Answer from the hotel Dear Ryan,

Thank you for sharing your experience with us. We're very glad to hear you enjoyed our food offerings, including the substantial breakfast buffet and convenient coffee service — your positive feedback is truly appreciated.

We do apologize for the confusion regarding the $10 food and drink credit. It seems there was a miscommunication, and instead a 10% discount was applied. We’re currently reviewing our procedures with the team to ensure that all benefits and promotions are correctly honored and clearly explained to our guests moving forward.

We hope to have the pleasure of welcoming you back soon, and thank you once again for your helpful feedback.

Warm regards,
Zulay Jiménez
General Manager
Geotel Antofagasta