Sonesta Arequipa in Arequipa

Alabama, 19/04/2025

The hotel was located a bit away from the cultural center of Arequipa, so, if you are there to sightsee, it will be a bit far from all the tourist attractions.
The staff, especially those in the reception, is attentive and helpful. If you have any questions you have about Arequipa or where to go, they will be on top of it to help out.

Answer from the hotel Dear Elizabeth,

Thank you so much for sharing your experience! We’re glad to hear that our front desk team was helpful and attentive during your stay. It’s always our pleasure to assist guests in discovering the best of Arequipa.

While our hotel is located just outside the busiest part of the cultural center, many of our guests appreciate the quieter atmosphere, especially being across from the clinic and away from the city’s hustle. That said, we’re always happy to help with directions, transportation, or suggestions to make getting around as easy as possible.

We truly appreciate your visit and hope to welcome you back again soon!

Warm regards,

Angela Gomez Canales

Manager

, 10/04/2025

It's just inside the City Center but far from places tourists would want to visit, so definitely budget extra time to get to attractions. No shopping or other dining options around the property. Isolated place. Just a tiny coffee shop next to the Clinic. Okay if you are on a business trip but not otherwise.

What I liked was the helpfulness of the front desk staff, including Amador and Jean Carlos and Max. Not so great - I asked for a 2:15 am wakeup call for my Colca Canyon Tour and got a 1:15 am wakeup call.

Answer from the hotel Dear Roxanne,Thank you very much for taking the time to share your experience with us. We’re truly happy to know that our front desk team—Amador, Jean Carlos, and Max—left a good impression and were helpful during your stay.We’re sorry to hear that the wake-up call was scheduled earlier than requested. We understand how important rest is before a long tour like Colca Canyon, and we will certainly review this with our team to avoid future misunderstandings.Regarding our location, we are indeed in a quieter area of the City Center, across from a well-known clinic, which many guests appreciate for its peaceful environment—especially those traveling for medical reasons or business. While it’s true that we’re not in the middle of the tourist hotspots, we’re always happy to assist with transportation or suggestions to make getting around easier.We truly appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you back under better circumstances.Warm regards,Angela Gomez Canales