GHL Capital in Bogota

, 06/12/2024

Excelente hotel, buen desayuno, habitaciones muy amplias y bien dotadas. Pero el calor en la habitación en la noche fue insoportable no pudimos dormir bien, no había aire acondicionado

Answer from the hotel Apreciado Señor Mauricio.Gracias por sus amables palabras y por compartir su experiencia en nuestro hotel. Nos alegra saber que disfrutó de su estadía y que nuestro equipo superó sus expectativas. ¡Esperamos darle la bienvenida nuevamente muy pronto! No dude en contactarnos para cualquier necesidad futura.Cordial saludo,Myriam GarzónGerente General

, 03/12/2024

They upgraded us. That was nice. Too bad we only had 6 hours in the room. Unfortunatly the blinds next to our bed was broken and we had a light from the next building shinning on us while we slept.

Answer from the hotel Dear Mrs Suzane.Thank you for sharing your experience with us. We're glad to hear that you appreciated the upgrade, even though your stay was brief. However, we sincerely apologize for the inconvenience caused by the broken blinds and the light shining into your room.Your comfort is our priority, and we will ensure our maintenance team addresses this issue promptly to prevent it from affecting future guests. We hope to have the chance to welcome you back for a longer and more enjoyable stay.Best regards,Myriam Garzón General Manager