GHL Capital Hotel in Bogota

Colombia, 16/08/2020

Good: Comfortable suite. Helpful staff. Too bad that during this COVID lockdown the room service only works from 8:00 to 19:30.

Bad: More breakfast options, longer room service hours

Answer from the hotel Dear Guest:
Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return
Luis Fernando Sierra
General Manager

Netherlands, 28/06/2020

Good: I asked for a room with tub and that was easily changed, so good service, the room service also very good, fast, and food very tasty for a reasonable price!

Bad: There is a lot of light coming from the halway underneath the door at night, they must be able to switch over to a night setting to minimize light.

Answer from the hotel Dear Marco:
Cordial greetings, for the Hotel Capital it is very important to know the perception of our guests, for this reason that you have taken the trouble to write to us is a very big profit for our operation.
We will keep in mind each of the recommendations you make to us, this in order to give you a solution to the highest priority.
We trust that you will soon be back at our hotel.
Cordially,
Luis Fernando Sierra
General Manager

United States of America, 26/04/2020

Good: Awesome hotel, upscale, friendly staff, and

Bad: I was running late to catch my plane and the shuttle was ready to leave. Hotel staff wanted to keep me there waiting until they were sure I didn't consume anything from the bar, even after telling them I had not consumed anything. They made a big show out of this and wanted me to get off the shuttle to wait until they were done with their inspection. I had to wait 10 minutes until someone went from to the room to verify in fact I did not consume anything. They should have a better procedure for checking out!! Like having you CC on file charged if anything was consumed.

Answer from the hotel Mr. Julian;
Your continued support and suggestions are a vital part of our growth and that is why our goal is to maintain the trust you have placed in our hotel. I want you to know that this has been escalated with the reception area so that they can review what has happened, and this preference has been included in their customer profile, since these types of situations do not have to arise. Beforehand we apologize for what happened. We hope to have the opportunity to continue serving you, reiterating our appreciation for your collaboration in evaluating our service.
Thank you very much for your attention,
Cordially,
Maria Catalina Casas Rojas
Quality Coordinator