Hotel Geotel Calama in Calama

Romania, 03/12/2022

Good: Nice, clean, spacious, with good buffet breakfast included and welcome drinks. The suite with two bedrooms had two en-suite bathrooms, a spacious living room with kitchen.

Bad: When checking in, we asked the reception personnel to book us a taxi for the next morning at 8:15 since we jad to catch a flight. They said they'll do it, however in the morning no taxi was booked and the person at the reception kept asking us when we had booked it instead of focusing on solving the problem and getting us a taxi. In the end a taxi arrived, more than 30 mins after the original time...

Answer from the hotel Dear guest Lulia Alina,

Receive a cordial greeting on behalf of the GEOTEL Calama staff, we appreciate the time you gave us to complete our survey, your opinion is important to us.

As you mentioned, we have spacious rooms, buffet breakfast service and semi-assisted dinner.

We love having details for this reason each of our guests receive a welcome cocktail that is gladly served on our terrace - bar.

Your taxi request was registered. The taxi service is external and the driver waited more than 15 minutes for the service, unfortunately the company thought that it would not be used and decided to withdraw the unit.

We appreciate your observation, we have taken steps to strengthen our procedures with our reception team.

We hope to receive you again and create a pleasant stay for you.

We appreciate your preference.

Have a happy Monday.

Best regards,

Marisol Wevar M.
General Manager

United Kingdom, 03/12/2022

Good: Close to airport for an early morning flight.
Decent selection for breakfast.
Room clean and comfortable.

Bad: Only there for a night. All seemed fine.

Answer from the hotel Dear guest Elizabeth,

Receive a cordial greeting on behalf of the GEOTEL Calama staff, we appreciate the time you took to give us your opinion.

We appreciate the rating you gave us and your preference.

We would love to welcome you back to our hotel and create a new and pleasant experience for you.
Thank you for your visit and have a great week.

Cordially,

Marisol Wevar M.
General Manager

United Kingdom, 23/11/2022

Good: Plenty of room for a family stay with young children and a good breakfast included.

Bad: Room was a little walk away from reception

Answer from the hotel Dear guestAnne-Marie,

Receive a cordial greeting on behalf of the GEOTEL Calama staff, we appreciate the time you took to complete our survey, your opinion is important to us.
We appreciate the rating you gave us and your kind comment.

As you mention, our hotel is made up of 12 towers, we are sorry for the inconvenience caused.
We are happy that you enjoyed our service.
Thank you for your preference and we look forward to welcoming you back to our hotel.
Have a happy weekend.

Best regards,

Marisol Wevar M.
General Manager