Hotel Geotel Calama in Calama

United States of America, 17/03/2025

Good: Staff was pleasant and the room was of good size and excellent lighting. Shower was hot and easy to control. Breakfast was adequate, comparable to other we have had in Chile.

Bad: If there was AC available, we couldn't find the control so we opened the windows. We arrived very late at night and our room was on the 3rd floor, no elevator, so give that consideration if you have lots of luggage.

Answer from the hotel Dear Guest Matt,

At Geotel Calama, we are committed to providing exceptional service. We value your feedback and thank you for taking the time to complete our service survey.

We are happy that our rooms, staff service and restaurant have been to your liking.

We appreciate your comment and preference.

Our hotel has a bioclimatic architecture, which means that its walls absorb the solar radiation of the day storing it and releasing it during the night, this allows us not to use heating or air conditioning, making us an environmentally friendly hotel, pioneers in the region, and accredited with LEED (Leadership in Energy and Environmental Design) Certification.

We are saddened that the temperature of our region has overshadowed their rest.

Indeed, as you indicate, we do not have elevators.
We extend our apologies for the lack of help with your luggage, we would have gladly assigned you a room on the ground floor, however our availability did not allow it.

We hope to have the opportunity to receive you on your next visit to our city and relive the experience lived.

Have a nice day!

Best regards,

Marisol Wevar
General Manager

Sweden, 10/03/2025

Good: This apartment hotel seems to cater mainly for persons who work in the mining industry. Be prepared for people getting up very early. When we came to breakfast at 7.00, the food was gone and it took a while for the staff to fill up again. That said, the room with kitchenette was really comfortable and had everything we needed. It would have been even better with an aircon. It had a safe parking and a really good price for the night we stayed. And you got a welcome drink.

Answer from the hotel Dear Guest Mats,

At Geotel Calama, we are committed to providing exceptional service. We value your feedback and thank you for taking the time to complete our service survey.

We appreciate your feedback and are glad you enjoyed our service.

As you know, our region has one of the largest copper mines in the world, which is why all the hotel establishments in the city provide lodging to guests linked to mining and guests as tourists.

We regret that at the time of breakfast with us, the replacement times have not been appropriate; we have shared your observation with our A&B team to improve our processes.

We are saddened that the temperature of our region has overshadowed their rest.

Our hotel has a bioclimatic architecture, which means that its walls absorb the solar radiation of the day storing it and releasing it during the night, this allows us not to use heating or air conditioning, making us an environmentally friendly hotel, pioneers in the region, and accredited with LEED Certification (Leadership in Energy and Environmental Design).

We would like to welcome you back again in the near future and give you the best of us.

Have a great weekend.

Best regards,

Marisol Wevar
General Manager