Sonesta Loja in Loja

United States, 25/03/2025

Good: Rooms, pool and restaurant

Bad: Turco smelled bad and was not hot. Hot tub needs to be hot and ready for guests. Rooms need refrigerators and fans or air-conditioning.

Answer from the hotel Dear Elizabeth,
Thank you for taking the time to share your feedback. We are delighted that you enjoyed our rooms, pool, and restaurant.
We also appreciate your comments about the turkish bath, hot tub, and room amenities. Your suggestions are very valuable, and we will take them into consideration to enhance our guest experience.
We hope to welcome you back to Sonesta Hotel Loja in the future and provide you with an even better stay.
Best regards
Jorge Gutiérrez
General Manager

Cumbaya, Ecuador, 12/01/2025

Very nice and pleasant hotel , I stay 2 night very nice atmospheres and nice and clean , service is restaurant and reception very good . Room is excellent and good for 2 person to stay ,, 100% best quality. All other staff is very welcoming , I try when I visit LOJA again to come back and stay more .

Answer from the hotel Dear

Thank you for sharing your wonderful feedback. We're thrilled to hear that you had such a pleasant stay with us. It’s great to know that you enjoyed the atmosphere, the cleanliness, and the quality of our rooms. We truly appreciate your kind words about our staff, as we strive to provide excellent service. We look forward to welcoming you back when you visit Loja again!

Sincerely,
Jorge Gutiérrez
General Manager