GHL Relax Costa Azul in Santa Marta

, 22/02/2025

We stayed for 7 days. Too long really but it gave us a few days to travel via land transportation to Cartagena.
Now for my review, it was pleasant stay.! Very friendly and hospitable staff. We had a problem with our microwave..they came right away to replace. Clean pristinely kept room with a lovely view. Desk personnel were ingratiating and super attentive.
Our stay was wonderful. My tips..
You need to buy drinks and snacks to store in refrigerator . It can be costly since the restaurant is the only spot available for any type of consumption.
You are several km away from the center. Ubers and taxis can rack up. If you are adventurous, any easy cross of the main road there are those little blue buses that take you to the center for 2700 pesos. When in Rome..do as the Romans.
Purchase large bottles of water. Colombia seems to prefer selling water at any sitting. Carry with you.
There is nothing outside the hotel walls. Make your trips to the market count. The restaurant is lovely which included breakfast. But it can be understaffed. Not unusual to see people getting their own coffee and silverware from where they can.
The pool, it’s enormous and kept clean. Pool bar for a charge.
The beach, the water is not CLEAR…THE SAND IS NOT WHITE. So please be aware. It’s volcanic and tends to be darker. But it’s pleasant and refreshing and the sunsets are magnificent. Those beaches are available for a cost. Remember lots of families and older crowd. No party clowns! A plus!

Answer from the hotel Dear Mr. Salguera:Warm greetings from the entire GHL Relax hotel costa azul team.Your feedback is valuable for our improvement process and thus be able to apply the necessary corrective measures in relation to the quality of our services.Yours sincerely,

Brazil, 19/02/2025

Good: Great breakfast, fantastic swimming pool, corteousstaff for most part. Our room was huge, and there were 2 bathrooms, great for a family trip! Accomodations are simple and in need of a overhaul, but everything works.

Bad: The restaurant is overpriced and the beach in front of the hotel is OK, but don't expect a Caribbean experience. The resort is close to the airport but far from Santa Marta. Apart from the swimming pool, there is not much else going on in terms of activities.

Answer from the hotel Dear Mr. Barbeitos,
Please receive greetings on behalf of the entire GHL Relax hotel Costa Azul team.
We appreciate the time you dedicated to evaluating the service during your last stay. Your comments help us continue working towards the highest satisfaction for you, our valued guests.
Sincerely,
Claudia Liévano
General Manager