GHl Grand Villavicencio in Villavicencio

, 06/05/2025

El hotel se siente un poco viejo en los detalles, pero en general el servicio es excelente, la comida y los cocteles son fantásticos. Recomendado.

Answer from the hotel Apreciado Señor Iragorri.

Para nosotros es muy importante conocer su experiencia en nuestro Hotel, gracias por dejarnos su excelente calificación y comentarios, se esta revisando el tema de actualización para mejorar nuestros detalles en nuestras instalaciones y mejorar la experiencia.

Esperamos nos visite pronto,

Cordialmente,
Ana Claudia Gutiérrez
Gerente General

United States, 05/05/2025

Good: the installations were very nice and comfy and most of the staff brought us an excellent service. The food was very good.

Bad: the servers have to improve their service. they were not visiting the tables constantly to ask for more drinks or if we needed something else and every time We tried to call their attention they just look to the other side or just ignored us.

Answer from the hotel Dear Mrs. Nathaly.
Receive a cordial greeting from Hotel Grand Villavicencio.
We want to thank you for have taken your time to share your satisfaction about the service that you received during your last visit to our hotel, we apologize for our service in the restaurant for our waiters.
Our department head is aware of the situation, and corrective measures will be take to improve our service.
Thanks you for reporting it. We hope to see you again soon.
Best Regards,
Ana Claudia Gutierrez
General Manager.