Sonesta Hotel Posadas del Inca Yucay in Yucay, Peru

United States of America, 17/09/2021

Good: This hotel was exceptional! The one bedroom room we booked was HUGE and almost brand new. The shower had two separate heads on opposite walls, and it was so big you could fit a family! There are three different restaurants on site, and they had homemade empanadas which were wonderful. Breakfast was so well made, and in spite of being free there were multiple courses of fruit, juice, eggs, and pancakes, and they made the effort to make the presentation beautiful. The staff were incredibly helpful as well. The expansive property is surrounded by mountains and has a church and several gardens. Pro tip: when going to Cusco, spend a couple of days in the lower altitude Sacred Valley to acclimatize. I even worked remotely from here, and have no problems on the dozens of Zoom calls I had to do. Internet works well inside the room and there are tons of common places to work where the wifi connects just fine! There were others dialing in from New York and San Francisco that had wifi issues, but not me.

Bad: The hotel is a little out of the city, but it's just a $3 taxi to the city, and we were even able to walk, so we didn't mind. There is no way you could get this much space elsewhere.

Answer from the hotel Dear Mori,
We are greatful for your comments. We are pleased to know you enjoyed your room, our little town, the meals and the kindness of our team, they are essential for the hotel.
We hope to see you again to pamper you.
Kind regards,
Elizabeth Carlotto
General Manager

, 08/09/2021

The views are amazing. Balcony and windows for fresh air. This place is adorable with its paths, benches and more comfortable outdoor seating, fire pit at night, and gardens. Food is great! Service was excellent. They were very kind to our boys and flexible to deliver our food to rooms with a smile (@Mariaelena). ¡Muchísimas gracias a todos los empleados!

Answer from the hotel Dear Marisol,

Thank you for you kind comments, We are pleased to know that you enjoy your stay here in our little town and the kindness of our team.

We hope you give us another opportunity to let us pamper you again.

Kind regards,
Elizabeth Carlotto
General Manager

Peru, 07/08/2021

Good: There's a resident cat in the place, his name is Hortencio. Hortencio made our stay more exciting and sweet. Looking for Hortencio every morning was a delight as the entire place design.

Bad: There was a confusion in the Check-in process. We were assigned a lower tier room than the one we booked. But all got solved really quick after realizing the mistake.

Answer from the hotel Dear Mr. Fernando,
Thank your for taking the time to rate us and give us your comment. We are glad to know that you enjoyed your stay with us and Hortencio will remember you too. On the other had, we are sorry for that confusión, we are going to be more carefull with that, definitely.
We hope you can return in another opportunity and live a new experience.
Kind Regards,
Elizabeth Carlotto
General Manager