Sonesta Hotel Posadas del Inca Puno in Puno

Bulgaria, 14/03/2020

Good: This was a magical place to stay. i loved the garden and the wild life. great family stay.

Bad: excursions were 4 x the price at the hotel. we booked with the taxi driver and saved so much money.

Respuesta del hotel: Dear Guest Amanda Mary:
We appreciated your comments and your suggestion is very important for us to improve our service.
We taking a note about your suggestion.
Sometimes you comeback here to visit hotel we Will wait for you.
Have a nice day.
Best Regards
Federico Moore Ligarda
Manager Hotel
Sonesta Posadas del Inca - Lake Titicaca Puno

, 28/02/2020

The shower drain was not working properly so the water in the tub took awhile to drain which meant you were standing in water while you showered. It looks like they are updating the hotel as a lot of the rooms on the first floor were under construction which is a good thing. Overall the hotel was very nice and the food in the hotel was really good. Free breakfast and we ate dinner there one night and we were pleasantly surprised.

Respuesta del hotel: Dear Mrs. Angela:
We really apreciate the time that you take for make a feedback about the hotel, we are taking the provitions inmediatly with the incident that you report it.
recibe our apologises for the problem with you drain we will work in that thank oyu for your patience.
Best Regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Puno