Sonesta Hotel El Olivar in Lima

Germany, 10/01/2022

Good: The hotel is nicely located in a safe area of Lima right in front of a park and with nearby restaurants. The rooms are large and well equipped and the staff at reception is very attentive and helpful - this is why I always stay here when I am in Lima

Bad: Some of the breakfast staff were almost ignorant. Another guest and myself had to walk into the kitchen to get served. Maybe they should get the same service training as the front staff ;-)

Answer from the hotel Dear Mr. Thorsten
Thank you very much for giving us your opinion through booking.com.
We feel proud you had spent a good time in the hotel and that you highlighted the location, room comfort and the service from the Reception staff.
We also like to apologize for the impression you took from the service at breakfast time and let you know that we will keep improving each day to create memorable experiences for all our guests.
We hope to have the chance to welcome you again in a near future.
Kind regards,
Carlos Reyes V.
General Manager

United States of America, 08/01/2022

Good: Very friendly and kind staff, great and clean room, comfortable bed, delicious breakfast and nice and quiet location.

Bad: Looks like an old hotel but very well kept. A/C controls difficult to set. Plants and gardens in the room need more care.

Answer from the hotel Dear Diego,
Thank you very much for giving us your feedback. We are pleased to know that you had a good experiencie and that our staff's service met your expectations.
We hope we have the chance to welcome you again in a near future, thank you once again for your preference and suggestions.
Kind regards,
Carlos Reyes V.
General Manager