Hotel Radisson Guayaquil in Guayaquil

United States of America, 28/07/2021

Good: Room was clean and the housekeepers went out of her way to leave the room nice and clean, even organized my sister's clothes, young gentleman at the door always attentive and helpful. We will definitely go back. Area was safe 10 minutes from airport, however not close to the center but there was like a mini mall full restaurants and things to do at night 5 minutes walk. The area was very safe we even walked at night so it was definitely worth it.

Bad: Everything was nice, except for the first night we check in, the receptionist forgot to give us the instructions on how to get to our room since he just hand out the card and let us figure out the rest on how to get the elevator to our room. It might be a silly complain but going back and forth in the elevator because we were not told how to get to our room after a long trip should definitely be mention, although we did tried scanning the card still didn't work until he receptionist approached and did it himself. Things can be avoid just by taking 30 more seconds to explain, all places I've stayed in the past have explained how to get to the room even if the room is next door.

Answer from the hotel Dear guest, thank you very much for your contact, we hope you have enjoyed your stay, each of the reviews that you leave us in this medium helps us to achieve excellence in service little by little, we regret that you have had these inconveniences, we will work hard to improve our service. I hope I can come back soon. Cordially Rossy Orellana General Manager

, 27/07/2021

Very nice hotel in Guayaquil. The staff was excellent! Very friendly and attentive! Nice rooms and very comfortable beds!

Answer from the hotel Dear Guest, thank you very much for leaving us your comments, it is very pleasant for us to know that we meet your expectations, we hope you will select us again for your stay in Guayaquil Cordially Rossy Orellana General Manager

United States of America, 26/07/2021

Good: The bed and shower

Bad: We took a little getaway for our anniversary. The staff was excellent. The girl who checked us in was very friendly and professional, that is sometimes lacking in many places in Ecuador. The parking and lobby attendants were very friendly as well. They even accompanied my husband outside to receive our restaurant order for security reasons. There were two weddings while we stayed and we were concerned about the noice, but they thought ahead and put us in a room that was on the other side of the event and we did not hear a thing. The bed was also super comfy! The only thing I could recommend is a little more detail on cleaning. Our room was pretty clean, but when we went to enter our room the outside side of our door had some greasy fingerprints on it, not anywhere where I would touch, but I still noticed it. But in all reality it was much cleaner than most places. Just a little more attention to detailed cleaning.

Answer from the hotel Dear Guest, thank you very much for leaving us your comments, it is very pleasant for us to know that we meet your expectations, your comment fills our hearts and allows us to continue working hard to achieve excellence in service. I hope you will select us again for your stay in Guayaquil, you will surely find the best service. Cordially Rossy Orellana General Manager